Have you ever thought, when we are in a conversation, whether we listen with the intention to understand or whether we listen with the intention to reply? Why we need to think about this, because listening is a critical factor for successful conversation.
“Conversation” plays a major role in the success of our work we do in our everyday life. Also, one of the success factors for UX Designer or UX Researcher’s work depends on how well we can communicate with the Users, Stakeholders and fellow team members throughout the design process. Therefore, having the ability for an effective conversation is a plus point for UX Designer or UX Researcher.
In the below TED talks, Celeste Headlee who has worked as a radio host for decades, shares 10 different tips and tricks for better conversation that she learned over her experience. It’s only 11 mins to listen, but it’s worth it. Two of my favorite points are 6th and 9th. What is your favorite one?
